What were the main duties of a switchboard operator?

A switchboard operator's main duties were to receive incoming calls, connect outgoing calls, and manage the flow of communications within a telephone network. They were responsible for answering and transferring calls, maintaining accurate records of calls, and providing assistance to callers. They also monitored the status of phone lines and equipment, performed basic troubleshooting, and reported any issues to technicians. Additionally, they provided directory assistance and handled emergency calls.